Service Commitment

Service is people-oriented, Brilliant elevator has more than 500 maintenance personnel, including nearly 100 maintenance engineers with a bachelor's degree or above, all personnel have passed the company's strict qualification certification, and hold the special equipment operation certificate. "Professional, efficient, enthusiastic and responsible" are the characteristics of our after-sales personnel. High-quality professional technical personnel, provide a strong guarantee for the high quality after-sales service.

Branch company in the country set up a permanent maintenance organization, and set up the maintenance service site in secondary and tertiary cities, make the most of BLT after-sales service network of radiation throughout the country, when the user needs, maintenance personnel can quickly arrived at the scene, make sure to provide users with high efficiency, high quality service 24 hours a day. In order to ensure the demand of spare parts on site, the company has established 33 primary and secondary spare parts reserve centers in China, and through the planning and scheduling of the company's spare parts management system, the company can quickly and efficiently provide spare parts support services on site to solve the problems of users.

High quality daily maintenance is the guarantee of safe operation of elevators. In order to ensure the quality of daily maintenance, the company sets up a maintenance and supervision organization, which finds out the problems in maintenance work through on-site inspection and user survey, takes effective corrective measures, and urges the improvement of on-site maintenance and maintenance quality.

Through the elevator operation management system, the after-sales technical support department conducts systematic analysis of the operation of each elevator on a regular basis, finds the potential problems in anticipation, makes corresponding measures, guides and tracks the problems and solves them. Technical support based on the company's research and development, to provide efficient and professional technical services for the site, for the safe operation of equipment escort.

Customer service center 24 hours free service telephone :400-166-2689 waiting for the presence of users at any time, to accept users' consultation, opinions and complaints, timely response to user needs, and regularly visit users, understand the needs and opinions of users, find the maintenance work of the shortcomings, and constantly improve the quality of service.

After-sales service has always been customer-centered, to meet users' special needs such as maintenance time, personnel and on-site service, to provide personalized service solutions, to provide users with professional suggestions for the rational use of equipment, and to practice the enterprise concept attentively. "Take the user as the focus, through efficient and high-quality service, win the user's satisfaction, achieve the commitment to the user" is our service purpose.